In the realm of Lean Six Sigma, understanding customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This visual representation breaks down complex processes into smaller, manageable elements. The CTQ Tree highlights those characteristics that are absolutely essential to customer satisfaction, ser… Read More

The Define phase of a Lean Six Sigma project is fundamental to success. It sets the stage for all subsequent phases by clearly defining the project scope, goals, and expectations. However, achieving stakeholder alignment during this phase can be challenging. Stakeholders may have varied interests, priorities, and perspectives, which can lead to de… Read More

Achieving success within the Lean Six Sigma framework hinges heavily on a thorough understanding of Critical-to-Quality (CTQ) characteristics. CTQs represent the factors that directly influence customer satisfaction and product performance. By identifying these crucial CTQs early in the process, organizations can target their improvement efforts on… Read More